Refund policy

A. Cancellation Policy

Introduction

Consumers have a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:

Right of Cancellation

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last item of goods.

To exercise your right of cancellation, you must inform us (GEMA Sanitär - und Heizungsgroßhandel GmbH, Anhaltinerring 17, 39439 Güsten, Germany, Tel.: 039262 8787 0, Email: verkauf@gema-net.de) by means of a clear statement (e.g. a letter sent by post or email) of your decision to cancel this contract. You may use the attached model cancellation form for this purpose, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you chose a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must send the goods back to us or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

We bear the cost of returning such goods as can normally be sent back to us by post due to their nature. You bear the direct cost of returning such goods as cannot normally be sent back to us by post due to their nature (freight goods), which is estimated at a maximum of approximately 100 euros for each such item.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion or early expiry of the right of revocation

The right of revocation does not apply to consumers who, at the time of conclusion of the contract, do not belong to a member state of the European Union and whose sole place of residence and delivery address at the time of conclusion of the contract are outside the European Union.

General notes

1) Please avoid damage to and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not send the goods back to us freight collect.
3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of revocation.

B. Revocation form

If you wish to withdraw from the contract, please fill out this form and send it back.

To

GEMA Sanitär - und Heizungsgroßhandel GmbH
Anhaltinerring 17
39439 Güsten
Germany

Email: verkauf@gema-net.de

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of the consumer(s)

________________________________________________________
Address of the consumer(s)

________________________________________________________
Signature of the consumer(s) (only if notification is made on paper)

_________________________
Date

(*) Delete as applicable